SmartCards: Customer Service Level 3

Level 3 Certificate in Customer Service.

City & Guilds, the UK’s leading vocational education organisation has developed SmartCards – to help support City & Guilds qualifications in Customer Service.

SmartCards is a fun and engaging tool for City & Guilds Customer Service learners, enabling you to supplement classroom learning with your smartphone. Featuring over 80 revision cards, the flashcard style app allows you to:

• enhance and test your knowledge unit by unit
• mark cards you know as ‘Learnt’, so you can keep your learning organised.
• identify knowledge gaps using the ‘Flag for review feature.

For the following units:

• Unit 301 - Principles of Customer Service Delivery
• Unit 302 – Developing and Improving the Customer Service Process

The application has been designed to support learners studying the Level 3 Certificate in Customer Service and features adapted content from the acclaimed SmartScreen.co.uk website.